Scruffy Mutts Wisbech Dog Grooming - POLICY




Scruffy Mutts Wisbech (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use at Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions


Data controller– A controller determines the purposes and means of processing personal data.

Data processor– A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data– The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data –The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership,political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party– means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

 2. Who are we? 

Scruffy Mutts Wisbech is the data controller. This means we decide how your personal data is processed and for what purposes.

Our contact details are:


1 Coppins Court


PE13 2UG

  3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

– To communicate with you about appointments.

– To inform our clients of any relevant details while your dog is in our care.

– To advise you when your dog is ready for collection.

– To send promotional offers and updates about our business.

– To maintain our own accounts and records.

You may give us information about you by filling in forms at our salon, on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, and when you report a problem with our site.

If you require access to your personal information stored please email Requests are completed with in 5-7 working days. 

 4 . The categories of personal data concerned


With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

1 Personal data: Your name, dog’s name, address, e-mail address and phone number, veterinary practice, grooming preferences and history.

We have obtained your personal data from you. These data is entered into our booking system “Shake Your Tail”. No other details are held.


 5 . What is our legal basis for processing your personal data? 

  • Personal data (article 6 of GDPR)

           Our lawful basis for processing your general personal data:


 6. Sharing your personal data

Your personal data will be treated as strictly confidential, and will not be shared with third parties.


 7. How long do we keep your personal data? 

We keep your personal data for no longer than reasonably necessary,

We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes: to communicate with you about appointments, to maintain our own accounts and records of grooming history, preferences, dog’s temperament and dislikes. Any non-returning client data will be destroyed in 3 years from your last visit.

 8. Providing us with your personal data

Pets will only be accepted for grooming after the Owner (or another responsible person) has filled in and signed the ‘Customer Declaration Form’. By signing this document, you are deemed to have accepted all Terms and Conditions.

 9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;


  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

 10. Transfer of Data Abroad


 11. Automated Decision Making

We do not use any form of automated decision making in our business.

 12. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

 13. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 14. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact us on:


1 Coppins Court


PE13 2UG

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231 113 or via email at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

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